Talk To Us (Samaritans)

The Samaritans are an incredible charity aiming to offer free support and advice to people who find themselves in a vulnerable situation and/or struggling with their mental health. The Samaritans are available to contact 24/7 and you can contact them in various different ways… 

The Samaritans are run by many kind, caring and understanding volunteers who work around the clock in order to be there when others need a shoulder to cry on, someone to listen to them, or simply someone to rant too. You do not need to have a mental health condition in order to reach out for help and support in a time of need. We all need a little bit of help, advice and kindness from time to time and that is okay.
The Samaritan volunteers will not tell you what they think you should do in your current situation, that are there to help you come to a decision of your own and support whatever direction that you choose to take. You are the expert on your own life.

There are various points of contact for reaching The Samaritans, so take a minute to decide which one is best for you. ALL forms of contact with The Samaritans are completely FREE.

Phone Call – 116123
This is the quickest way of receiving help, advice and support. The phone lines are open 24/7 across 201 branches. Most of the time you will be put through to a volunteer straight away, however depending on how many volunteers are available at the time, you may need to call back in a couple of minutes. You do not need to give the volunteer your name if you do not wish to do so, your number will not show up or be saved in any which way by The Samaritans. Everything that you say is confidential, however, if the volunteer has cause for concern they may pass on information to other services in order to get you the help that you deserve (such as contacting an ambulance). The number for the samaritans will not appear on your phone bill, it is completely confidential in that sense.

Email –
Your email address will not be visible to the volunteers, you are completely anonymous. Again you do not need to give them your name if you do not wish to do so. Volunteers aim to respond to emails within 24 hours of them being received.

In Person – Feel free to find your local branch and speak to a volunteer directly.
This is again confidential unless there is a direct cause for concern. You do not need to give your name or any form of contact details to the person that you speak to. If you were to later see the volunteer that you spoke to on the street, they will not acknowledge you unless you were to do so first. This is to make sure that they are respecting of your privacy and confidentiality.

By Letter – Freepost RSRB-KKBY-CYJK, Chris, PO Box 9090. Stirling FK8 2SA
Please ensure you write the full address on the front of the envelope to ensure that your letter is free to send and that it arrives safely. The Samaritans aim to send you a response within 7 days. This is often a good form of contact for people who find writing to be therapeutic to them and find writing down their thoughts and feelings to be easier than saying them out loud. It can also be a nice feeling when you receive a letter in the post and it is nice to be able to keep the letters that you received so that you can look back on them in times of struggle. Once a volunteer has replied to your letter, they will shred the letter that you sent to them in order to maintain that confidentiality.

What can you talk to The Samaritans about?
There are many things that people contact The Samaritans for

  • Relationship issues
  • Financial worries
  • Loss of a loved one
  • Mental health conditions
  • Suicidal thoughts
  • Stressful events
  • Disabilities
  • Loneliness or isolation
  • Educational related stress
  • Family issues

Please do not be afraid to reach out and contact them if you need help. Talking to someone can make a huge difference! There is no shame in being honest about your problems.
Check out their website for more details on how they help people, what they do and why they do it. You can find your local branch via their website too! Also, please check out their donation page… every penny helps. You can find out just how much it costs for The Samaritans to keep their services running. It is not cheap; yet all of their support services are completely free!

Go To The Samaritans Websites

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